Last updated: 4 October 2026
All reservations must be made through either our website or official booking partners. A 50% deposit is required for reservations made more than 14 days before arrival, and the balance is due 14 days before arrival. If you have not already paid the balance through our guest portal, it will be charged automatically to the card on file on that date. Reservations made within 14 days of arrival are paid in full at the time of booking. Bookings remain provisional until confirmation is received.
All guests must be at least 16 years old. We do not accommodate anyone under 16.
Check-in occurs at 4:00 PM, and checkout must happen by 11:00 AM on the departure day. Additional charges may apply for late departures.
Cancellations made more than 14 days before the arrival date will receive a full refund. Cancellations within 14 days of the check-in date are non-refundable unless we are able to rebook the accommodation. No-shows result in full charges being applied. We strongly recommend guests obtain appropriate travel insurance to cover unforeseen cancellations.
Quiet hours are from 9:00 PM to 9:00 AM, and loud music is not permitted at any time. Vehicles must use designated parking areas, with guests walking to the domes. Anti-social or disruptive behaviour will not be tolerated and may result in guests being asked to leave the property without refund.
All facilities, including communal areas, hot tubs, saunas and amenities provided, are for the exclusive use of our paying guests. Guests are expected to use all facilities responsibly and in accordance with any posted guidelines.
Private hot tubs are open from check-in until midnight, and from 8:00 AM until 10:30 AM on the day of departure. Each private hot tub is for the guests staying in that suite, with one exception: the Montagu Suite hot tub may be shared with members of the same group who are staying in our other suites. Hot tubs must never be used by anyone who is not a paying guest staying at the retreat.
Guests are responsible for any damage to the property or its contents during their stay. The removal of toiletries, eye masks, bathrobes, or towels will incur additional charges. Excessive cleaning requirements upon departure may also result in additional fees being applied to the card on file.
The following are strictly prohibited on the property:
There are no cameras in the domes or in any suite’s private fenced area. CCTV cameras are operational only in communal areas and parking areas for the safety and security of guests and staff. Footage is retained in accordance with our Privacy Policy.
We are not liable for cancellations or no-shows due to extreme weather conditions or travel disruptions. We recommend guests obtain appropriate travel insurance to cover such eventualities.
Management bears no liability for losses arising from events outside our reasonable control, including but not limited to natural disasters, pandemics, acts of government, or other unforeseeable circumstances.
These terms and conditions are governed by the laws of Northern Ireland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.
We reserve the right to update or modify these terms and conditions at any time without prior notice. The current version will always be available on this page. Continued use of our services following any changes constitutes acceptance of the updated terms.
If you have any questions regarding these terms and conditions, please contact us:
Cromore Retreat
52 Cromore Road, Portstewart BT55 7PW
info@cromoreretreat.com
© 2026 Cromore Retreat. All rights reserved.