Welcome to Cromore Retreat! We look forward to providing you with a peaceful and relaxing stay in our luxury bubble dome suites. Please review the following terms and conditions carefully before making a booking.

1. Booking and Reservations

  • Booking Process: All reservations must be made through either our website or official booking partners. We do not accept bookings via email, telephone, or social media platforms.
  • Payment: The full cost of your stay is required at the time of booking to secure your reservation.
  • Confirmation: Your booking is provisional until you receive a confirmation email from us. Please ensure all details are correct upon receipt.

2. Age Requirement

  • Minimum Age: All guests must be at least 16 years old. We do not accommodate children or younger adolescents.

3. Arrival and Departure

  • Check-In: Between 3:00 PM and 7:00 PM on the day of arrival. If you plan to arrive after 7:00 PM, please inform us in advance to arrange self check-in instructions.
  • Check-Out: By 10:00 AM on the day of departure. Late check-outs may incur additional charges.

4. Cancellation Policy

  • Standard Cancellation: Cancellations made more than 42 days (6 weeks) prior to the check-in date will receive a refund minus a 30% deposit.
  • Late Cancellation: Cancellations within 42 days of the check-in date are non-refundable unless we are able to rebook the suite at the full price, in which case we will refund the amount minus the 30% deposit.
  • No-Show: Failure to arrive for your booking will result in the full cost of the stay being charged.
  • Exceptional Circumstances: In cases such as bereavement or serious illness, please contact us.

5. Guest Conduct

  • Peaceful Environment: We aim to provide a tranquil setting for all guests. Please respect the privacy and peace of other guests.  All vehicles must be parked in the designated car park. Guests are to travel to the bubble domes by foot. Please bring a comfortable pair of shoes.
  • Noise Policy: Quiet hours are from 10:00 PM to 8:00 AM.
  • Behaviour: Anti-social or disruptive behaviour will not be tolerated. We reserve the right to ask guests to leave without refund if they violate this policy.

6. Facilities Use

  • For Registered Guests Only: All facilities, including communal areas and amenities, are for the exclusive use of registered guests.  Access to the bridle path is for guests only.

7. Damages, Loss, and Charges

  • Security Deposit: A refundable security deposit of £60 is required upon check-in.
  • Damages: Guests are responsible for any damage to the property or its contents during their stay. Costs for repairs or replacements will be deducted from the security deposit.
  • Removal of Items: The removal of our luxury hand soaps, shampoos, eye masks, bathrobes, or towels will incur a charge to be determined by management. This charge will be deducted from your security deposit or charged to your payment method on file.
  • Cleaning Fee: Excessive cleaning required after your departure may result in additional charges.
  • Personal Property: We are not responsible for loss or damage to personal belongings. We recommend securing travel insurance for your stay.

8. Prohibited Items and Activities

  • Smoking: Smoking and the use of e-cigarettes are strictly prohibited inside the bubble domes. Designated smoking areas are provided outside. Evidence of smoking indoors will result in cleaning fees.
  • Open Flames: The use of candles, fireworks, sparklers, or Chinese lanterns is not permitted anywhere on the property due to fire hazards.
  • Pets: Pets are not allowed on the premises.

9. CCTV and Privacy

  • Security Monitoring: CCTV cameras are operational in communal areas and parking areas for safety and security purposes.
  • Data Use: Footage may be shared with law enforcement or relevant authorities in the event of suspected criminal activity.

10. Extreme Weather and Travel Disruptions

  • Guest Responsibility: We are not liable for cancellations or no-shows due to extreme weather conditions or travel disruptions. No refunds will be issued in such cases.
  • Property Closure: If we must cancel your booking due to unsafe conditions at the property, we will offer an alternative date or a full refund.

11. Force Majeure

  • We are not liable for any loss, damage, or changes to your booking due to events beyond our control, such as natural disasters, pandemics, or government regulations.

12. Governing Law

  • These terms and conditions are governed by the laws of Northern Ireland. Any disputes will be subject to the exclusive jurisdiction of the courts in this region.

13. Amendments

  • We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective upon being posted on our website.

14. Contact Information